Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled team is going to be more than 15 minutes late, we will contact you. Erica House Cleaning Services LLC has an hour and a half arrival time window for each cleaning as we cannot guarantee an exact arrival time unless you are the first client of the day (8:00 AM. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 A.M and 5:00 P.M. When possible, please allow for an open time frame rather than an exact arrival time; the cleaners will appreciate your flexibility.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list lose the opportunity to receive services.
Payment Policy: Payment is due on the day of service.
Late Fee: Overdue payments are subject to a late fee of $25.00.
Cancellation with Less than 48 hours Notice: $60 fee
Same Day Cancellation: $100 fee
Holiday: Extra $50 fee
Quality: Erica House Cleaning Services LLC guarantees workmanship 100 %. If unsatisfied with service, please contact our office within 48 Hours and we will be more than happy to return to your home and address any areas of concern.
Insured: Erica House Cleaning Services LLC is fully insured and bonded. Erica’sand its members will only be responsible for damaged or broken items which may have been a result of partial negligence; please rest assure Erica House Cleaning Services LLC carries the necessary insurance to protect all your assets. Our company will not be held accountable for the prior physical condition of client’s homes and or items within their homes. However, our staff members are rigorously trained to treat your home with tender love and care, so that such occurrences do not occur.
Damage/ Broken Items: Staff members are rigorously trained to treat your home and valuables with tender love and care; but accidents do happen. In the event something is broken, or damaged cleaners are instructed to make you aware of the accident; the office manager will provide a plan of action. Clients have a 24-hour window from previous service to notify our company of any damages. We will not be held responsible for any claims made past 24 hours.
Equipment & Supplies: Erica House Cleaning Service LLC uses high-quality, tested, and approved cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact us to discuss prior to your cleaning so we might provide instructions to your PRO.
Leaving Clients Home: Erica House Cleaning Services LLC upon completion of service will wait for no more than 10 Minutes. If client is not home, the cleaners if possible, will lock the door and leave. Client will receive a text message advising them the cleaners have left and their door was locked or unable to be lock. Once we have left the property Erica’s will not assume any responsibilities for anything that may occur.
Broken Items/ Accidents: Erica House Cleaning Services LLC without admitting any liability may choose to directly reimburse client for damaged goods. In the event a repair is required Seneida’s Home Cleaning Services reserves the right to choose the service provider. If the accident is determined to have been caused from existing damages or required repairs; client will be advised to file a claim with their homeowners’ insurance. Damages or repairs required due to negligence; we will instruct the client to file a claim with our insurance company. Every situation and accident are unique; all incidents will be addressed on a per incident basis.
You (the client) here by agree to the Terms and Conditions of Erica House Cleaning Services LLC upon booking a service; by booking a service you have acknowledged that you have read these Terms and Conditions and here by agree to them. We know it's tempting to skip these Terms of Service, but it's important to determine what you can expect from us when you use Erica House Cleaning Services LLC and what we expect from you. These Terms of Service reflect the way Erica House Cleaning Services LLC works as a company. As such, these Terms of Service help define Erica’s relationship with you when you interact with our services.
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